Our carefully selected, vetted, and well trained staff usually work in individually or in a couple. This allows the work to be carried out efficiently and effectively. We endeavour to ensure the same team work for you each time. None are allowed to eat, smoke or use appliances while in or around your home or office.
What are your opening hours?
Our house teams work Monday to Saturday from 8:00 to 9.00 p.m. On Sundays we are open from 9:00 - 7:00 pm.
What payment options do you provide for customers?
You can pay in a many different ways, including online payment, bank transfer & cash.
Are you fully insured?
Yes, the company has public liability insurance cover and each cleaner has individual insurance.
Do you bring your own equipment?
Yes, we can provide our own supplies and equipment. If you are currently residing in the property we'd be happy to use your products also.
What if something gets damaged?
If you have any items which are particularly delicate or irreplaceable, or of high value, please let us know at our initial meeting so we can discuss your requirements. We treat your possessions with the utmost care. In the highly unlikely event that something is damaged or broken, the supervisor will leave notification in writing for you and we will endeavour to contact you immediately..
How much will it cost?
We charge by the hour and will send a detailed quote prior to any agreement. You will be charged for any optional extra's that you'd like. We'll also take into account the size of the property and it's current condition.
Do I need to be present at the property?
No, please feel free to leave the keys in a safe place in order for us to obtain access to the property.
What payment options do you provide for customers?
Click Order button next to the service you want to purchase and leave your contacts in a follow-up form. We will get in touch with you shortly to clarify all the details.
Will your cleaners wear outside shoes in the property?
Click Order button next to the service you want to purchase and leave your contacts in a follow-up form. We will get in touch with you shortly to clarify all the details.
Do you have a cleaning checklist?
Yes we have a thorugh cleaning checklist which must be completed by the cleaner before the job is completed. We'd be happy to send you it for your own persual.
Do I need to pay the cleaners?
No, we pay our cleaners well above minimum wage and great market rates for the time and effort. All payments go to Snappy Clean.
How do I cancel a booking?
Please let us know as far in advance as possible. If we cannot gain access to your home or building, or if we have no or less than 24 hours’ notice, we may be obliged to charge the full price. For cancellations between 24 and 48 hours’ notice, we may charge up to half of the fee. The reason for this is we are unable to re-assign the team on such short notice..
Pet friendly?
We love pets. It would be ideal if you would introduce the team to your pet(s) during the first visit. You could also show the team where the treats are so when we return, we can offer them a treat before starting the clean.
How quickly can I make a booking?
With as little as a few hours notice! Ideally we would prefer 2-3 days notice so we can make the necessary arrangements. We may charge a late booking fee should there be less than 24 hours notice.